Delivery fees cost a flat rate of $9.99. Free delivery is available when customers spend $99+ on their order.
Our stock inventory constantly change with products being snapped up quickly, so we don't have the capacity to keep an online inventory of every product. For the most up-to-date stock information, please visit us in-store or give us a call (03) 9424 5872.
We currently deliver to Melbourne Metropolitan Regions.
Delivery times vary by location, however the order will be dispatched 2 days after placing your order.
An unattended delivery allows us to leave your order at your delivery location, even if no one is home to sign for your order. Simply mention ‘unattended delivery’ when prompted through the checkout and you can take advantage of this convenient new way of shopping with Annapoorna Groceries.
We will situate a risk-free, discreet, weather-proof location at your shipment address to leave your order. The safety as well as safety of your order is essential to us. If we can not access your distribution area, or it isn't proper for an unattended distribution, we'll offer you a phone call to let you know.
To prepare for a safe shipment we ask that you guarantee safe and secure access to your residential or commercial property that includes a safe course of travel, sufficient lighting (for evening deliveries) and that canines and other animals are protected. You can also provide delivery directions when putting your order online if you would like to let us understand where we should leave your order.
Yes you can, nevertheless, chilled or frozen items might ruin or melt if left unrefrigerated for a long period of time. We recommend that you follow Australian Federal government guidelines with your groceries. Cooled items neglected for: - 2-4 hours can still be utilized, however shouldn't be returned in the fridge for use later on. - Less than 2 hours can be used or put back in the fridge to utilize later. - Cooled items left out for more than 4 hours are at threat of contamination and need to be discarded. For more details please visit the Food Standards Australia Site.

Just before finalising your order, you can add a promo code via the ‘Click here to enter your code’ button. This option appears in the final page of the check out just above the 'Billing details' heading. Some promotions are automatically applied at check out such as the free delivery on your $100+ order.
Payment has to be made at check out and can be made using PayPal or your credit or debit card. We accept Visa, Mastercard, American Express and also Discover. Please note we don't accept money, cheques or gift cards as settlement for any one of our services. Annapoorna Groceries additionally does decline orders processed with "get now, pay later" electronic repayment applications or websites, such as AfterPay, OpenPay, Klarna or comparables.
If you have any queries about your payment charge please contact us on (03) 9424 5872. Online card or PayPal order cancellations or refunds will be processed on the next business day in accordance with your bank handling time.
Please contact PayPal directly for your personal account enquiry on 1800 073 263 or visit PayPal.
We currently do not have any minimum amount.
We currently do not offer AfterPay or similar “buy now, pay later” digital payment services as a payment option. Our current payment options will be available to you when you are checking out your order.

A short-term password will be sent to the e-mail address you have signed up. We recommend copying and pasting in the momentary password as it is case sensitive. If you do not remember which email address you have actually utilized to create an account, you can try producing a brand-new account with your recommended email address. We'll let you know if that e-mail address is already signed up.
Your card details are kept till your order has been settled. You can choose to conserve your card details in our safe and secure system, making future purchases quicker. If you do not conserve your card information, they will certainly be deleted from our system. Our website uses Secure Sockets Layer (SSL) modern technology and market standard encryption. When you are logged into your account, we'll reveal only the last 4 figures of your card number when you check out. We'll never ever show the entire number.
Once logged in, click on your name in the account menu. You will then have the option to select and update your details.
Once your order is placed you will receive a confirmation email from us. If you modify your order you need to check out again and each time you will receive a new confirmation email from us.
Due to privacy concerns, our contact centre can not log into your account to place goods in your trolley for you. However, we will happily assist you with your shop over the phone. You will require access to the internet and an online account to shop with us.
Your invoice will be provided to you after checking out in your email. Your invoice will also be available online for you to access via the past orders section located on the account menu. You will see the past orders section once you have logged in.
Currently, we are displaying a very limited amount of range as this is a new online store. But you can expect to see alot of enquiry in the coming days. If you have a special request you can give us a call and we will happily deliver the product.
Our product range is continually updating at Annapoorna Groceries with new and exciting items. For this reason we may not yet have our full range available online. If you are unable to find an item you would like to purchase online, please contact us and we will do our best to add it online for you.
We currently do not have an app dedicated to online shopping.
To find opening hours of our store, please click here.

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